📌 Shop Address: House 28, Road 9, Nikunjo 2, Khilkhet

Return and Refund Policy – Turume

Last updated: January 05, 2026

Thank you for shopping at Turume. We value your trust and are committed to ensuring your satisfaction with our products. Please read our refund policy carefully before making a purchase.

1. Eligibility for Refund

To be eligible for a refund:

  • Refund requests must be made within 3 days of receiving the product.
  • The product must be unused, in its original condition, and with all original packaging intact.
  • The blue poly seal on the magnetic strip (if applicable) must remain unopened and undamaged.
  • Engraved or customized products are non-refundable.
  • Products that show signs of use, damage, or have broken/removed seals are not eligible for refunds.
  • Accidental damages caused by customers are not eligible for refunds.

2. Refund Process

To request a refund, please contact our customer support team:

📧 Email: Hello@turume.com
📞 Phone: 01841191180

Please provide:

  • Your Order Number
  • A clear description of the issue
  • Photos of the product (if applicable)

Our team will review your request and notify you whether your refund is approved or rejected.

If approved:

  • The refund will be processed to your original payment method (such as bKash or applicable payment method)
  • Refunds are typically completed within 3–5 working days

3. Late or Missing Refunds

If you have not received your refund within the stated time:

  1. Check your bKash or bank account again.
  2. Contact your payment service provider to confirm the transaction.
  3. If the issue remains unresolved, contact us at:

📧 Hello@turume.com
📞 01841191180

4. Non-Refundable Items

The following items are not eligible for refunds:

  • Products with removed or damaged seals
  • Engraved or customized items
  • Products damaged due to customer misuse
  • Clearance or final sale items (if applicable)

5. Policy Updates

Turume reserves the right to modify this Refund Policy at any time. Changes will take effect immediately upon being posted on our website.

By purchasing from Turume, you acknowledge and agree to the terms of this Refund Policy.

Contact Information

If you have any questions regarding this policy, please contact us:

📧 Email: Hello@turume.com
📞 Phone: 01841191180
📍 Address: House 28, Road 9, Nikunjo 2, Khilkhet 1229, Dhaka, Bangladesh

Company Name: Turume

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